Plan Administration
AIA offers turn key administrative services for ALL types of employee benefit plans. A few of the advantages of using AIA to administer your plan are:
Service, Service, Service
- 92% of claims processed within 3 business days.
- 98.6% long term claims accuracy ratio.
- 96% of calls answered without voice mail.
- 94% of questions answered in the initial contact.
- 100% of voice mail calls returned within 4 hours.
Employee Benefit Communication
At AIA we realize that the benefit plan is meant to be a true benefit of employment. Our services and systems are designed for the utmost in employee benefit communication which will assure that your employees will realize the tremendous benefit that is offered to them.
- Custom Plan Documents and Summary Plan Descriptions.
- Custom designed hard plastic ID cards with your logo.
- Single ID card for medical, PPO and drugs.
- Employee benefit summaries.
- Employee educational meetings.
- Extensive custom designed "point and click" reporting.
Technology Solutions
In order to deliver the very best possible service in the most cost efficient manner, we must rely on technological solutions. The technology employed by AIA is second to none and is designed for total flexibility.
- State of the art administrative software.
- Definable written Explanations of Benefits
- Automated "Fax Back" Benefit Verification
- Client "Dial In" Capability
The People of AIA
The very best of systems and the best intentions are only as good as the staff of AIA since quality people are required to make the entire program complete.
- Superbly managed utilizing the Strategic Management Group Method.
- Claims examiners average over 10 years claims experience.
- Our audit staff averages over 20 years experience.
- Our benefits management staff offers a combined 75 years of experience.
AIA will handle all administrative aspects of your group health plan with a warm and caring attitude.
