Customer Service

Medical Care Providers

This interactive web page will allow you to make inquiries concerning all aspects of your employee benefit plan. Our web customer service analysts will review your submission and respond very promptly. Please choose the option / link that best describes your request. If you do not find the link that addresses your specific question, please use the general customer service link located at the bottom of this page.

  -- MEDICAL CARE PROVIDER PLEASE SELECT BELOW--- Claims Status Pre-Certification / Utilization Review Verification of Benefits/Eligibility Questions About PPO Networks

General Customer Service Inquiries

Toll Free: 888-242-4800
Fax: 501-312-4666
e-mail: CustomerService@aiba.com
1525 Merrill Dr.
Little Rock, AR 72211